Politique de remboursement

At Equipment Outlet, we aim to provide high-quality soccer equipment and apparel. If you are not fully satisfied with your purchase, we offer a simple and fair return process in accordance with standard e-commerce and Shopify guidelines.

📦 Order Processing & Shipping

⚙️ Processing Time: 1–2 business days
🚚 Shipping Method: Standard Free Shipping
⏱️ Delivery Time: 7–15 business days
🇦🇺 Shipping Destination: Australia only
📧 Tracking details will be sent by email once your order has been dispatched (if available)

🔄 Return Policy (30 Days)

We offer a 30-day return window, meaning you may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

👕 Be unused, unworn, and in original condition
🏷️ Include all original tags and labels
📦 Be returned in original packaging
🧾 Include proof of purchase (order confirmation or receipt)

⚠️ Returns sent without prior approval may not be accepted.

🚫 Non-Returnable Items

The following items cannot be returned:

❌ Gift cards
❌ Final sale or clearance items
❌ Customized or personalized products
❌ Items damaged due to misuse, washing, or improper handling
❌ Returns requested after 30 days

💸 Refunds

Once your returned item is received and inspected:

📧 We will notify you of approval or rejection of your refund
💳 Approved refunds are issued to your original payment method
⏳ Processing time: 5–10 business days depending on your bank or provider

Shipping fees (if any) are non-refundable unless the return is due to our error.

🔁 Exchanges

We offer exchanges only in the following cases:

🏭 Defective products
🚚 Incorrect items sent
📦 Damaged items upon arrival

To request an exchange, please contact us with your order number and photos of the issue.

📮 Return Shipping

🚚 Customers are responsible for return shipping costs unless the item is faulty or incorrect
📦 We recommend using a trackable shipping service
❗ We are not responsible for lost return packages

📭 Damaged or Incorrect Items

Please inspect your order upon arrival.

If you receive a damaged or incorrect item:

📧 Contact us within 7 days of delivery
📸 Provide clear photos of the item and packaging
🧾 Include your order number

We will resolve the issue as quickly as possible.

❌ Order Cancellations

Orders can only be cancelled before they are processed or shipped
Once shipped, orders cannot be cancelled and must follow the return process

📧 Contact Us

For any questions regarding returns or refunds:

🏢 Equipment Outlet

📩 Email: contact@soccerequipmentoutlet.com
📞 Phone: +61 468 255 681
📍 Address: 56 Matthew Ave, Heckenberg NSW 2168, Australia
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
🌐 https://soccerequipmentoutlet.com/